Política de reembolso
RETURN & REFUND POLICY
At SNEIKO, we want you to shop with confidence. If you need to request a return, please review the following policy carefully.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
-
Be unused and in the same condition in which it was received.
-
Be returned in its original packaging.
-
Include proof of purchase.
To initiate a return request, please contact us at:
Returns must be authorized before being shipped. Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Items returned without prior authorization will not be accepted.
ORDER CANCELLATIONS
Orders may be canceled for a full refund at any time before a tracking number has been assigned.
Once a tracking number has been generated and provided, the order is considered shipped and can no longer be canceled.
If you no longer wish to keep the product after delivery, you may request a return in accordance with this Return & Refund Policy. If the return is approved, all applicable return conditions, shipping costs, and processing fees described in this policy will apply.
CHANGE-OF-MIND RETURNS
If you wish to return an item for reasons other than a manufacturing defect, shipping damage, or receiving the wrong item, a fixed Return Processing & Shipping Fee of $17.97 USD will be deducted from your refund. This fee is non-refundable.
Customers are also responsible for all shipping costs associated with returning the product.
Approved returns must be shipped to our authorized return processing facility located in Mexico. The complete return instructions and address will be provided after your return request has been approved.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Claims for damaged, defective, missing, or incorrect items must be reported within 7 days of delivery.
Once the issue has been verified, we will provide an appropriate resolution at no additional cost to you.
PURCHASES MADE IN ERROR
Customers are responsible for ensuring that the selected product meets their expectations before placing an order.
We are not responsible for purchases made in error when the product description, specifications, dimensions, images, videos, and all relevant product information have been clearly provided on the product page.
Product images and videos are provided for demonstration purposes. Customers are responsible for reviewing all product information before completing their purchase.
CONDITION OF RETURNED ITEMS
Returned items must be received in their original condition.
Returns may be refused or partially refunded if the product shows evidence of:
-
Use or installation
-
Physical damage
-
Missing parts or accessories
-
Damaged, altered, or incomplete packaging
-
Excessive wear beyond normal inspection
NON-RETURNABLE ITEMS
The following items are not eligible for return:
-
Personalized or custom-made products
-
Gift cards
-
Clearance or final-sale items
-
Perishable goods
-
Hazardous materials, flammable liquids, or gases
EXCHANGES
The fastest way to receive a different item is to return the original product (if eligible) and place a new order separately.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
For orders delivered to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery, for any reason and without providing justification.
The item must be unused, in its original packaging, and accompanied by proof of purchase.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your payment provider or financial institution.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
CONTACT
If you have any questions regarding returns, refunds, exchanges, or return eligibility, please contact us at:
By placing an order, you acknowledge that you have reviewed the product description, product images, videos, specifications, shipping policy, and this Return & Refund Policy before completing your purchase.