CONTACT INFORMATION

Thank you for visiting SNEIKO.

We are committed to providing excellent customer support and will do our best to assist you with any questions regarding your order, shipping, returns, refunds, or our products.

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CUSTOMER SUPPORT

For all inquiries, please contact us by email:

Email: hellosnakegame@gmail.com

Website: https://snakegame.store

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SUPPORT HOURS

Monday – Friday

9:00 AM – 6:00 PM

(Response times may vary during weekends and public holidays.)

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RESPONSE TIME

We aim to respond to all customer inquiries within 1–2 business days.

During periods of high demand, response times may occasionally be longer.

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BEFORE CONTACTING US

To help us assist you more quickly, please include:

• Your order number

• The email address used for your purchase

• A detailed description of your inquiry

• Photos or videos (if reporting a damaged, defective, or incorrect product)

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ORDER SUPPORT

We can assist you with:

• Order status updates

• Shipping and tracking questions

• Return and refund requests

• Product-related questions

• Damaged, defective, or incorrect items

• General customer support

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Thank you for choosing SNEIKO.

We truly appreciate your trust and look forward to assisting you.